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- WS_FTP FAQ - Common problems and solutions
-
- 1. When I use WS_FTP to connect to xxxxxx, I get connected
- ok, as well as logged in, but the list box for the remote
- side remains blank. In the status window the last thing
- i see is "DoDirList returned 4".
-
- Answer: Change your MTU setting in your network stack
- to 576. (see end of document for doing this on Window 95)
-
- 2. When I use WS_FTP to connect to xxxxxx, I get connected
- ok as well as logged in, but the list box for the remote
- side remains blank or contains garbage.
-
- Answer: Go to Options -> Session Options and change the
- host type. Try "UNIX (standard)", "Sun Solaris",
- "WinQVT/Net", "Ipswitch" and THEN any other types that
- may seem to be correct.
-
- 3. When I use WS_FTP to connect to "ftp.uwp.edu" the host
- dialog boxes are not filled in correctly.
-
- Answer: Set the host type to WinQVT/Net ** OR ** start
- your e-mail address with a hypen (-). This is set in
- the Options -> Program Options screen.
-
- 4. When I use WS_FTP32 to connect to a site, it gives me
- a "write error" when attempting to retrieve the directory
- listing.
-
- ANSWER: Open a DOS window and enter "set". Then create
- the directory specified by your TMP and TEMP environment
- variables.
-
- 5. WS_FTP only returns NNNNN bytes of a file and can never
- retrieve the whole file.
-
- ANSWER: Set your MTU in your program stack to 576.
-
- 6. WS_FTP does not always return a complete file and leaves
- off from 50 to 512 bytes.
-
- ANSWER: Some network stacks do not properly handle data
- packets that have the FIN flag set. These stacks
- improperly return a length of zero to a blocking recv
- socket call and do not make all the data available to
- the application. Contact your network stack provider
- for an updated version of the network stack.
-
- 7. WS_FTP can only connect to the WS_FTP site and nothing
- else or WS_FTP can't connect to anything.
-
- ANSWER: Configure your name server in your stack. Talk
- to your internet provider for the proper values for DNS.
-
- 8. WS_FTP32 won't run on Windows 95.
-
- ANSWER: Use the built in Microsoft TCP/IP stack that
- comes with Windows 95 or get a 32 bit network stack from
- your network stack provider. You can NOT run a 32 bit
- network application on a 16 bit network stack on a 32 bit
- operating system.
-
- 9. How can I transfer directory structures?
-
- ANSWER: Use WS_FTP32 95.07.05 or later. Simply select
- the directory you want to transfer and click the transfer
- arrow.
-
- 10. How can I transfer multiple files?
-
- ANSWER: Use the CTRL key with the left mouse button and
- select the files you want to transfer. Then click the
- proper transfer arrow.
-
- 11. How can I transfer a file that contains special characters
- or is hidden?
-
- ANSWER: Click the transfer arrow when NO file is selected
- and you will be prompted for the file name to retrieve.
-
- 12. Why don't you add the ability to retry a connection when
- it is busy?
-
- ANSWER: It already has that ability. Look for "retries"
- in the Advanced Connect dialog.
-
- 13. Why are files corrupted after transfer?
-
- ANSWER: Make sure you transfer TEXT files in Text mode
- and MOST other files in BINARY mode. If you still have
- problems, verify that you have hardware flow control
- enabled on your modem. If you have NetCom stack, turn
- in a bug report to NetCom. If you have Trumpet 2.1d,
- update to 2.1f or drop back to 2.0b.
-
- 14. How do I transfer files from the command line?
-
- ANSWER: Please read the WS_FTP.TXT file that comes INSIDE
- the ZIP file. It contains the command line info.
-
- 15. How can I change to a hidden directory?
-
- ANSWER: Click the right mouse button and select "FTP
- Commands" and then select "CWD". You can then manually
- enter a directory name to get to.
-
- 16. Where can I get the latest version?
-
- http://www.csra.net/junodj/
- http://www.ipswitch.com/
-
- MTU settings in the stack are the most common problems. You
- probably need to talk to your internet provider to get the
- proper setting (or read the excellent message from "Albert
- P. Belle Isle" <belleisl@ultranet.com>). You can try 576
- as it seems to be a common proper value. Another common
- value is 552.
-
-
- SETTING MTU IN WINDOWS 95.
-
- 1. Press START, select RUN and enter REGEDIT.
-
- 2. Find the key under HKEY_LOCAL_MACHINE named \Enum\Root\Net
- (If you do not this key then you probably don't have a
- Dial-Up Adapter, so go straight to the next step
- and use the value under \Enum\Network\MSTCP\ )
- It will have one or more subkeys with names 0000, 0001,
- and other possibilities. Find the subkey that has
- "DeviceDesc" set to "Dial-Up Adapter". Within
- that subkey there will be a subkey named "Bindings".
- Within the "Bindings" subkey there will be a string
- name like "MSTCP\0000". Use the four-digit number
- after "MSTCP\" in the next step.
-
- 3. Find the key under HKEY_LOCAL_MACHINE named
- \Enum\Network\MSTCP\nnnn where "nnnn" is replaced by the
- four-digit number you found in last step. Under that key,
- there will be a string named "Driver" with a value like
- "NetTrans\0000". Use the four-digit number after "NetTrans\"
- in the next step.
-
- 4. Find and select the key under HKEY_LOCAL_MACHINE named
- \System\CurrentControlSet\Services\Class\NetTrans\nnnn
- where "nnnn" is replaced by the four-digit number you found in
- the last step. You'll know you have the right key if one
- of the values is "TCP/IP" (on the right side of the screen).
-
- 5. Add a new string value and name it "MaxMTU". Then set the
- value of "MaxMTU" to "576".
-
- 6. Now close REGEDIT and restart Windows 95.
-